What to do When NEO Files Won’t Open

Why won’t your NEO file open? You’ve tried double-clicking it, but it doesn’t come up, or you see an error message. So what do you do? This is a common issue with various file extensions because many extensions can be opened by multiple programs, and many programs can open a variety of extensions. It sounds confusing, but it's a lot easier to understand than you might think!

Which program should you use?

Your computer may be trying to use the wrong program to open the NEO file, or it may not have a program installed that can open the file. There are a few different programs you can use to open NEO files, including Atari NeoChrome Bitmap Image, and NeoPhoto NeoPhoto Album (DTLink). Try downloading one or more of these from the manufacturer’s website.

What type of file is it?

The file type is the key to opening NEO files. NEO files are usually considered Raster Image Files. You may already have a program on your computer that can open this type of file.

If the file type is unknown, you can find it in the file properties by following the steps below.

Computer Files
Windows:
  1. Right-click the file and click “Properties”.
  2. Look under “Type of File” for the file type.
Mac:
  1. Right-click the file and click “Properties".
  2. Look under “Kind” for the file type.

Who developed the software?

If you can’t find the right program to open your NEO file, a software developer might be able to help you. Contact the developer of one of the most common programs for NEO files from the list below.

Software Developer
Atari NeoChrome Bitmap Image is developed by Atari
NeoPhoto NeoPhoto Album (DTLink) is developed by Archive


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